Feedback and Customer Service Solutions for Schools

Region 4 Education Service Center (ESC) is seeking a vendor to provide feedback and customer service solutions for schools. The vendor will be responsible for providing a comprehensive solution that includes feedback collection, analysis, and reporting, as well as customer service support. The contract will be for a period of three years, with the option to renew for an additional two years. The vendor will be required to provide a 90-day implementation plan, a marketing and promotion plan, and a transition plan for existing public agency accounts. The vendor will also be required to provide pricing information and to guarantee a certain level of contract sales. • The vendor must have experience in providing feedback and customer service solutions to schools. • The vendor must have a comprehensive solution that includes feedback collection, analysis, and reporting, as well as customer service support. • The vendor must be able to provide a 90-day implementation plan, a marketing and promotion plan, and a transition plan for existing public agency accounts. • The vendor must be able to provide pricing information and to guarantee a certain level of contract sales. • The vendor must be able to provide a comprehensive list of products and services offered. • The vendor must be able to describe their information systems capabilities and limitations regarding order management and payment processing.