Request for Proposals for Life, AD&D, LTD, FMLA, ADA Plan Administration

The City of Asheville is seeking a vendor to provide Life, AD&D, LTD, FMLA, and ADA administration services for its employees. The selected vendor will be responsible for providing fully-insured Employee Basic Life and AD&D, Voluntary Life and AD&D, LTD, FMLA, and ADA administration, as well as annual policy booklet and certificate development, monthly claim reporting, and ongoing service support for employees and the HR/benefit team. The vendor will also be required to provide comprehensive tracking and reporting, obtain competitive pricing, and ensure compliance with federal and state regulations. The City of Asheville has a population of 95,056 people and comprises an area of approximately 45.2 square miles in Western North Carolina. The City's goals and objectives for this RFP include process claims accurately and timely, provide high-level customer service, provide comprehensive tracking and reporting, obtain competitive pricing, ensure vendors support compliance with federal and state regulations, and offer best-in-class resources, technology, services, member experience, and pricing. Some key points to consider: • The City of Asheville has approximately 1,400 full-time employees and 2,300 covered lives on its healthcare plan. • The City is seeking a vendor that can provide a comprehensive and integrated approach to Life, AD&D, LTD, FMLA, and ADA administration. • The vendor will be required to work closely with the City's Human Resources team, benefit plan vendors, and consultant, Willis Towers Watson. • The City is looking for a vendor that can provide high-level customer service, comprehensive tracking and reporting, and competitive pricing. • The vendor will be required to ensure compliance with federal and state regulations, including FMLA and ADA.