Description
The State of Maryland's Department of Information Technology (DoIT) is seeking proposals for data telecommunications services to provide connectivity to state locations served by a state data aggregation facility. The selected contractor will be required to provide services that meet or exceed the technical requirements described in the Data Telecommunications Services Master Contract. The contractor will also be required to furnish key personnel, maintain end-to-end network availability, and provide maintenance support to the locations specified in the PORFP.
• The services provided under this purchase order shall be maintained in such a manner as to ensure they are highly available.
• The PO Contractor shall maintain end-to-end network availability at a 99.7% uptime for each installed circuit.
• The PO Contractor shall provide maintenance support to the locations specified in this PORFP on a 24x7x365 basis.
• Failure to satisfy Master Contract service provisioning, service availability, and service restoration requirements shall subject the PO Contractor to liquidated damages.