Description
The Comptroller of Maryland is seeking a contractor to provide help desk, application, and system support services for the Register of Wills (ROW). The contractor will be responsible for providing IT expertise services, including computer programming, network engineering, and help desk support. The contract will be for a period of five years, with one five-year renewal option. The contractor will be required to assemble a staff of six key personnel, including computer programmers, network engineers, and help desk specialists.
• Key responsibilities include:
• Providing IT systems, hardware, and software support and maintenance for ROW IT existing systems
• Developing and implementing new applications and systems
• Providing help desk support for ROW staff
• Collaborating with ROW staff and other state agencies to resolve IT issues
• Developing and implementing disaster recovery plans
• Providing security management and monitoring services
• Ensuring compliance with state IT policies and standards