Description
The Massachusetts Rehabilitation Commission (MRC) seeks vendors to provide a comprehensive technology and support services program for individuals with disabilities throughout the Commonwealth. The contract will be a master blanket agreement allowing multiple task orders over a five‑year period. Vendors must assess technology needs, procure and distribute computer equipment, install and configure devices, deliver orientation and training, and operate a technical support/help‑desk with both virtual and on‑site capabilities. Monthly reporting, cost‑reimbursement invoicing, and compliance with security, insurance, and supplier‑diversity requirements are mandatory.
• Scope includes assessment, procurement, delivery, setup, training, warranty/servicing, and ongoing technical support for PCs, laptops, tablets, printers, peripherals, and related software.
• Must provide a help‑desk (phone, email, ticketing) with day‑and‑evening hours, and support multiple languages (ASL, Spanish, Portuguese, Haitian‑Creole, Russian, Khmer, Vietnamese, Mandarin).
• Contract is cost‑reimbursement with monthly invoicing; total estimated award up to $20 million over five years, with a baseline of roughly $1 million per year.