Remote Supports and Monitoring 2025

The Commonwealth of Massachusetts Department of Developmental Services is seeking providers to deliver Remote Supports and Monitoring (RSM) services for adults with intellectual and developmental disabilities. Providers must already hold a DDS contract for at least one of several service codes and will deliver two‑way audio/video support, backup in‑person assistance, and related technology services under a rolling‑enrollment, unit‑rate contract. The effort spans up to five years, with a total estimated value of $12.6 million, and requires compliance with HIPAA, staff training, and supplier‑diversity commitments. • Core deliverables: real‑time remote support, on‑call backup, technology platform (secure, HIPAA‑compliant), documentation, and quarterly performance reporting. • Eligibility: must hold existing DDS contracts (ALTR, Shared Living, In‑Home Supports, Individualized Home Supports, Employment Supports). • Financial terms: unit‑rate pricing per 101 CMR 424.00, cost‑reimbursement for equipment, no total dollar cap, and a five‑year contract term. • Mandatory requirements: paid in‑person backup staff, annual photo updates, compliance with privacy/security regulations, and a Supplier Diversity Plan.