Preventive maintenance-repair service for Thermo Orbitrap Exploris MS instrument

The U.S. Food and Drug Administration (FDA) is seeking information from small business sources capable of providing a preventive maintenance-repair (PM/R) service agreement for a Thermo Scientific Orbitrap Exploris MS system. The system is used for lipidomics and metabolomics analysis and requires regular maintenance to ensure optimal performance. The FDA is looking for a service provider that can meet the minimum technical requirements, which include one planned on-site preventive maintenance visit per contract year, priority access to technical support, and software and firmware updates as required by the Original Equipment Manufacturer (OEM). • The service provider must be able to initiate service within 3 days of original notification. • The service provider must be able to provide a standard commercial warranty and payment terms. • The service provider must be able to provide informational pricing for the service for market research purposes. • The service provider must be able to demonstrate that it can meet all the minimum performance requirements. • The service provider must be able to provide a capability statement that includes business name and bio, Unique Entity ID (SAM) number, business address, business website, business size status, and point of contact information.