Description
The Hampton VA Health Care System (HVAHCS) is seeking a contractor to provide an online Veteran and employee town hall engagement platform with integrated Telephony. The platform should support real-time two-way communication via online and Telephony access, and provide robust reporting and analytics to evaluate participation, track feedback trends, and document outcomes. The contractor will be required to provide a cloud-based town hall engagement platform with integrated Telephony capabilities, and support 12 to 16 scheduled town hall events annually. The platform must also support push/pull technology to facilitate real-time crowdsourcing, and allow for post-event reports of metrics such as total calls made, total calls answered, and percent of participants staying on the phone line for the duration of the call.
Some key features of the platform include:
* Virtual Town Hall Event Platform with integrated Telephony
* Pre-Town Hall Event – Automated voice message delivery to phone numbers
* Interactive Voice Response (IVR) Surveys
* Peer to Peer texting
* Town hall participant response data is deliverable and accessible by VHA via HTTPS or FTPS protocol
* Platform allows for post event reports of metrics within 24 hours of call completion