Description
The State of Vermont is seeking a vendor to design, implement, host, and maintain a comprehensive, web‑based reservation and revenue management system for Vermont State Parks. The contract will cover the full software solution (including account management, parking, rentals, finance, reporting, accessibility, and security), data migration from legacy systems, ongoing 7‑day support, and a five‑year operations/maintenance period. The vendor must provide customization, training, and professional services, and meet strict security, accessibility, and data‑privacy standards.
• Deliver a hosted, scalable reservation platform supporting >1 million annual visitors across 56 parks.
• Provide full lifecycle services: implementation, data migration, training, 5‑year support, SLA‑driven uptime (99.9 %), and disaster‑recovery capabilities.
• Comply with NIST, PCI‑DSS, WCAG 2.1 AA, and state‑specific security and climate‑change certifications; integrate with State Okta/Entra for SSO.