Description
The National Institutes of Health (NIH) is seeking a comprehensive annual service and maintenance agreement for the Waters QDa system used in the NCATS Formulation Laboratory. The purpose of this agreement is to ensure continuous operation, reliability, and data integrity of the instrument used by NCATS scientists for research activities. The contractor will be required to provide all necessary labor, materials, tools, equipment, transportation, and qualified personnel to perform service and maintenance for the Waters QDa system. Some key services include:
• Dispatch of a Waters-certified field service engineer to NCATS facilities for troubleshooting, diagnostics, and repair of the instrument
• Scheduled onsite preventive maintenance performed according to manufacturer specifications
• Inspection, calibration, and verification of system performance using proprietary manufacturer diagnostics and service tools
• Repair or replacement of defective system components necessary to restore the instrument to full operational status
• Provision and installation of original equipment manufacturer (OEM) replacement parts required for maintenance or repair.
The NIH is looking for a contractor who can provide these services and ensure the optimal performance and reliability of the Waters QDa system.