Description
The National Heart, Lung, and Blood Institute (NHLBI) is seeking a service agreement to maintain and support the SentrySuite/Vmax software environment, associated server, and workstations used in the NHLBI Pulmonary Function Testing (PFT) Laboratory. The purpose of this requirement is to obtain a one-year service agreement to ensure continued system performance, cybersecurity compliance, and compatibility with updated operating systems. The contractor shall provide a one-year device/client software maintenance package and interface workflow support for the existing SentrySuite/Vmax system.
• Maintenance of application services and databases
• Maintenance of administrative and reading stations
• Support for Mobile Review functionality
• Maintenance of bi-directional EMR interface
• Support for issue resolution and testing due to EMR system updates
• Server migration support
• Administrative maintenance web-based training for super users
• Software upgrades, patches, and cybersecurity updates
• Report and predicted set customization support
• Direct access to professional technical support services
• Priority response and resolution for service requests
• On-site field service to upgrade Vyntus LMD devices to a version compatible with Windows 11
Attached files
Contact
Nicholas Capobianco(Contract Specialist)