Description
The City of Hinesville is seeking an experienced IT firm to act as a co‑managed services partner, supplementing its internal IT staff. The contractor will provide remote Tier 1 end‑user support, monitoring, alerting, cybersecurity assistance, and collaborative escalation for server, network, Microsoft 365, backup, and security issues. The City retains ownership of network and systems administration, firewall policy, hardware standards, and architecture decisions. The engagement is a one‑year contract with annual renewal options, requiring a 90‑day transition/onboarding plan, monthly service reports, and quarterly technology reviews. Proposals must be submitted by 12:00 pm on October 23, 2026, with questions due by October 9, 2026. An optional virtual pre‑bid meeting is scheduled for October 6, 2026.
• Remote Tier 1 help‑desk via ticketing system (business hours)
• Collaborative support for escalated server, network, Microsoft 365, backup, and security incidents
• Continuous monitoring of workstations, servers, network infrastructure, and security events
• Patch, vulnerability, and remediation coordination
• Bi‑weekly coordination meetings and monthly performance reports
• Quarterly technology and security posture reviews
• 90‑day transition/onboarding plan
• One‑year base term, renewable annually