Description
The National Institutes of Health (NIH) is seeking a maintenance agreement for a Hamamatsu NanoZoomer S60FL scanner. The contractor will provide unlimited priority on-site repair services, preventative maintenance visits, and unlimited telephone support. The agreement will be firm-fixed price and have a common anniversary date for all covered items. The agency may cancel the agreement or selected coverage for any reason via a 30-day written notice.
• The contractor shall provide all necessary Hamamatsu parts and equipment necessary to perform remedial repair and planned maintenance of the above equipment excluding consumables.
• The contractor shall provide online access for all inventory and service-related data.
• The contractor shall provide technical support, remedial repair as needed, and preventative maintenance in a timely manner.
• The contractor shall provide software revisions released during the agreement term.
• The agency may add similar equipment at any time during the contract term.