Intent to Sole Source: SLA for Televic Microphone System

The United States Patent and Trademark Office (USPTO) is seeking a Service Level Agreement (SLA) for the maintenance and support of the Televic Mic System used for simultaneous interpretation in the Global Intellectual Property Academy. The SLA will provide for the repair and service of the system, including remote diagnostics and onsite support. The vendor will be required to provide all labor, supervision, materials, tools, test equipment, transportation, and OEM-authorized services necessary to maintain and support the system. The period of performance for this contract is one base year from the date of the contract award and execution, with two option years. Key aspects of the job include: • Maintenance, troubleshooting, and repair of hardware • Remote diagnostics and remediation • Onsite support for incidents that cannot be resolved remotely • Spare parts management and replacement for covered components • Quarterly reporting and periodic performance reviews The USPTO is exempt from the Competition in Contracting Act (CICA) for this procurement, and the contract will be awarded to Televic Conference US Corporation, the only vendor capable of meeting the brand name requirement.