Description
NYC Health + Hospitals is seeking a qualified vendor to provide comprehensive maintenance and on‑site support for its fleet of medical carts across all city hospitals and health‑center facilities. The contract will cover preventive maintenance, hardware repairs, parts depot management, integration with the agency’s ServiceNow ticketing platform, and software support for fleet‑management applications. The vendor must meet rigorous security, HIPAA, and MWBE participation requirements, hold certifications from at least two cart manufacturers, and staff a multi‑site support team capable of meeting defined SLA response times.
• Preventative quarterly maintenance, hardware repair/replacement, battery reconditioning, and wall‑mount servicing for medication, documentation, and non‑powered carts.
• Ticketing via NYC Health + Hospitals ServiceNow; SLA: next‑business‑day acknowledgment, 72‑hour resolution for standard tickets, 48‑hour for critical clinical areas.
• Required certifications (≥ 2 of Ergotron, Capsa Healthcare, Humanscale, Howard) and a staffed parts depot for rapid repairs.
• Mandatory MWBE utilization goal of 30 % (or approved waiver), 5‑year fixed‑price schedule, net‑90 payment terms, and a base term of 3 years with two optional 1‑year renewals.