Awarded vendors
- Inceptia
Description
This contract awards a statewide student‑loan default prevention and counseling program to Inceptia, covering proactive outreach, bilingual support, compliance reporting, and a cloud‑based service platform. The contractor must deliver grace‑period counseling, delinquency services, default prevention strategies, monthly reporting, and training for ACC staff, all while meeting Texas‑RAMP security certification and extensive insurance requirements.
• Scope includes multi‑channel outreach (email, text, phone) for borrowers in the first six‑month grace period and up to 360 days delinquent.
• Mandatory bilingual (English/Spanish) staffing and secure data exchange with federal loan servicers.
• Contract award scheduled for May 18 2026 with service commencement May 19 2026; pricing is fixed for a minimum of two years.