Description
The City of Wilmington seeks a comprehensive, vendor‑owned parking‑management and enforcement solution for its five downtown garages and three surface lots (approximately 2,618 parking spaces). The award will cover design, supply, installation, integration, and ongoing support of license‑plate‑recognition cameras, occupancy sensors, LED signage, software platforms, mobile‑payment integration, and optional boot‑immobilization services. The solution must interoperate with the city’s existing TIBA PARCS, IPS citation system, and multiple payment providers, and deliver a 30‑day continuous User Acceptance Test after installation. The contract term is three years with a possible two‑year renewal.
• Provide LPR cameras (≥ 98 % read accuracy) and sensor hardware for real‑time occupancy data.
• Integrate with existing city systems (TIBA, IPS, Genetec, PayByPhone, TEZ, ParkWhiz, ParkChirp, Flowbird).
• Deliver mobile/web‑based enforcement tools, automated boot‑release capability, and 30‑day UAT with SLA‑based liquidated damages.
• Install off‑site double‑faced LED occupancy signage and ensure network connectivity (including for Skyline Garage, which currently lacks on‑site WAN).
• Offer training, documentation, and ongoing SLA‑based support with 99.5 % monthly uptime.