Description
The City of Austin is seeking a qualified contractor to assume full management and operation of Austin‑U.S. Airport (AUS) parking facilities, including multi‑story garages, surface lots, and the associated shuttle‑bus service. The contractor will be responsible for daily cash handling, credit‑card processing, compliance with PCI/DSS standards, revenue collection and remittance, staffing, maintenance of equipment, and providing a secure, customer‑focused parking experience. The contract includes a fixed management fee plus reimbursement for allowable operating expenses, with performance metrics and annual budget reviews. The scope also covers security, data protection, and adherence to city‑wide policies on living wages and wage‑theft compliance.
• Manage all public parking garages, surface lots, and employee parking at AUS.
• Operate shuttle‑bus fleet and coordinate fuel provision.
• Collect, secure, and remit cash and electronic revenues daily.
• Ensure PCI/DSS and PA‑DSS compliance for all payment systems.
• Provide staffing, training, and on‑site supervision (cashiers, attendants, drivers).
• Maintain equipment, signage, and facility upkeep; city handles structural repairs.
• Submit regular financial and operational reports; meet annual performance‑measure reviews.
• Comply with city‑mandated living‑wage certification and wage‑theft training.
• Reimburseable expenses include employee benefits, supplies, fuel, armored‑car services, and marketing; non‑reimbursable items listed in contract.