South Boston Waterfront Parking Management & Revenue Collection RFP

Massport is seeking a qualified operator to manage, operate, and collect revenue for the South Boston Waterfront Parking facilities, including a nine‑level garage (≈1,550 spaces) and several surface lots (≈2,500 spaces). The contract covers full‑service parking operations, security coordination, snow removal, cleaning, customer‑service programming, marketing, technology integration (dynamic pricing, cash‑less ticketless systems), and community‑outreach initiatives. The award will be a three‑year service agreement with two optional three‑year extensions, and the successful bidder must provide a $1.5 M letter of credit and meet extensive insurance and labor requirements. • Manage all day‑to‑day operations for SBWTC garage and five surface lots, including staffing, maintenance, cleaning, snow & ice removal, and security coordination. • Operate and maintain PARCS revenue‑control systems, provide nightly license‑plate inventory, and handle all cash/credit deposits and monthly financial reporting. • Develop and implement a “best‑in‑class” customer‑service program, marketing plan, and community‑outreach activities, with emphasis on innovative technology (dynamic pricing, mobile‑payment, ticket‑less, cash‑less). • Submit detailed cost proposals (Forms A‑D) covering management fees, payroll, insurance per‑space, and operating expenses; no budget ceiling is disclosed. • Must honor existing union labor (Teamsters Local 25), obtain $1.5 M irrevocable letter of credit within 90 days of award, and meet specified insurance minimums.