Description
The Massachusetts Bay Transportation Authority (MBTA) is seeking qualified operators to provide turnkey replacement shuttle‑bus services across its network, including provision of vehicles, drivers, supervision, and management for both planned and emergency service disruptions. The contract is a two‑year base period (April 1 2027 – March 31 2029) with three one‑year optional extensions, and the total anticipated spend is approximately $120 million over the base period. The solicitation requires compliance with extensive accessibility, safety, reporting, insurance, and drug‑and‑alcohol policies, as well as adherence to MBTA’s performance‑based evaluation criteria.
• Provide low‑floor, ramp‑equipped shuttle buses (≥ 40 ft) and qualified drivers meeting MBTA driver‑qualification standards.
• Deliver full supervision, dispatch, and reporting (real‑time GPS, ridership, incident, and safety data) per MBTA requirements.
• Meet strict accessibility (ADA) standards, vehicle maintenance response times (≤ 1 hr for long‑term failures, ≤ 30 min for subway diversions), and comprehensive training and insurance obligations.
• Submit technical and pricing proposals via COMMBUYS by 4 Nov 2026, attend a pre‑bid conference on 22 Sep 2026 (optional), and comply with post‑award performance monitoring and penalties outlined in the SLA.