Description
The Illinois Department of Corrections (IDOC) is seeking a one-year service and maintenance agreement for five LineV Clearpass Full Body Scanning Systems. The agreement will cover preventative maintenance, on-demand repair services, software and firmware updates, technical support, OEM parts replacement, and radiological safety certification. The vendor must be an authorized LineV Clearpass service provider and provide a comprehensive program to ensure the continuous operation of the scanners.
• The agreement will include hourly service rates for additional on-site services not covered under the annual agreement.
• The vendor will provide itemized invoices and bill at cost with prior Department approval for replacement parts, consumables, and materials.
• The vendor will perform equipment relocation services upon written request from the Department.
• The vendor will provide copies of material suppliers' invoices to verify costs.
• The vendor will ensure that all materials provided are new, compliant with manufacturer's specifications, and compatible with existing equipment at the facility.