Description
The State of Maryland is seeking a contractor to provide automated speed enforcement (ASE) equipment, system operators, data collection services, customer service, citation processing, adjudication support, and payment processing for the Maryland SafeZones program. The contractor will be responsible for providing a turnkey ASE system, including roadside equipment and a back-office software solution, as well as customer service operations. The contract will be for a three-year base period with three one-year option periods.
• The scope of work includes providing ASE equipment, system operators, data collection services, customer service, citation processing, adjudication support, and payment processing.
• The contractor will be responsible for developing and maintaining a secure ASE program database.
• The contractor will provide an image review and payment processing website.
• The contractor will handle public inquiries and complaints regarding the use of ASE systems in work zones.
• The contractor will coordinate with the District Court to obtain approval for citations and court packages.
• The contractor will provide customer services, customer support facilities, and an image review and payment processing website.