Description
The National Institutes of Health (NIH) is seeking a maintenance service agreement for a FACS Aria Fusion 4 Laser System. The contractor will provide preventive maintenance and service agreement for the system, including two on-site preventive maintenance inspections, unlimited breakdown calls, and access to expert applications and technology support. The contractor must possess the capability of an authorized service provider to provide certified factory-trained Original Equipment Manufacturers (OEM) technicians.
Key aspects of the job include:
• Providing two on-site preventive maintenance inspections per year
• Offering unlimited breakdown calls and priority response
• Supplying unlimited replacement service parts under the full care agreement
• Providing support via on-site visit or telephone
• Including software revisions released during the agreement term