Description
The Department of Veterans Affairs is seeking information from potential contractors for the BD Alaris Software Support Program. The program requires software maintenance, support, and analytics for BD CareFusion Alaris Infusion Systems, including infusion device and server management, software, and reporting capabilities. The contract will be for a base year with four option years, with services to include remote support, tech support, software and server updates, and project management.
Some key features of the program include:
• Remote Support Services (RSS) and tech support during regular business hours
• Software and server hardware updates and upgrades
• Regular vulnerability patching and project management
• Access to BD Knowledge Portal for Infusion Technologies and software for preventative maintenance
• Infusion Data Workshop Tuition Waiver and remote data support
• Annual Service Tokens for compliance rounds, nurse education, and remote server support
The program aims to improve patient care and safety by automating the five rights process via barcode scanning and providing near real-time data for just-in-time compounding and dispensing.