Description
The CDC’s National Institute for Occupational Safety and Health (NIOSH) Pittsburgh Mining Research Division needs continued annual maintenance, subscription renewals, and technical support for its existing perpetual licenses of Itasca’s 3DEC, FLAC3D, and Griddle software. The contract is a firm‑fixed‑price, 12‑month effort (Sept 17 2026 – Sept 16 2027) and will be performed from the contractor’s facility, with remote support to CDC/NIOSH users in Pittsburgh. No custom development or on‑site work is required; the scope is limited to license updates, patches, version upgrades, and remote technical assistance. The solicitation is open to any qualified source, though CDC has identified Itasca Consulting Group as the likely sole source.
• Provide renewal of 2 × 3DEC, 1 × FLAC3D, and 1 × Griddle annual licenses.
• Deliver software updates, patches, and version releases throughout the performance period.
• Offer remote technical support (standard business hours, M‑F 8 AM‑5 PM ET).
• Ensure uninterrupted access and license activation for CDC/NIOSH users.
• Deliver activation confirmation within 5 business days of award; release updates and support tickets as needed.