Description
The Texas Comptroller of Public Accounts is seeking a vendor to provide full-service maintenance for Opex Falcon scanners. The successful respondent will be responsible for providing preventative and remedial maintenance, as well as technical support and configuration services. The contract is expected to commence on May 15, 2026, and will run for 12 months, with optional extensions for up to two additional years. The vendor will be required to provide a firm-fixed annual price for the term of the contract, and all costs associated with the services must be included in the offer.
Some key points to consider are:
* The vendor must provide full-service maintenance services, including preventative and remedial maintenance, technical support, and configuration services.
* The vendor must have experience with Opex Falcon scanners and be able to provide qualified technical personnel to perform the services.
* The vendor must be able to provide a toll-free telephone number for support and a support call center to receive notifications of equipment malfunctions.
* The vendor must be able to provide on-site maintenance at all CPA locations, unless CPA provides written authorization for off-site servicing.
* The vendor must be able to meet the service level agreements specified in the RFO, including response times and resolution times for equipment malfunctions.