Description
The State of Tennessee Department of Human Services is seeking a contractor to provide comprehensive child‑support‑enforcement services for the 7th Judicial District (Anderson County). The work includes legal representation at IV‑D hearings, case‑management, paternity and support‑order establishment, enforcement actions, telephone‑call center operations, data management via the Tennessee Child Support Enforcement System, and compliance with extensive federal and state regulations. The contractor must staff a minimum of seven full‑time on‑site employees (including a licensed attorney), develop and submit detailed implementation, staffing, and disaster‑recovery plans, and meet stringent performance metrics on collections, paternity establishment, and call‑center response times.
• Provide full‑time legal representation, case initiation, intake, and enforcement for ≥ 3,500 open IV‑D cases.
• Maintain on‑site staff (minimum 7 FTEs), operate a call‑center meeting 100 % answer‑within‑120‑seconds, and achieve collection‑rate targets (66.5 %‑67.5 %).
• Deliver monthly performance reports, a tested disaster‑recovery/business‑continuity plan by July 31 2027, and adhere to IRS Publication 1075, FedRAMP, HIPAA, and other security standards.