Description
The Department of State Hospitals (DSH) is soliciting bids to provide Client Support Technicians through the State‑run SkillBridge program. The contractor will staff six DSH locations with technically trained service‑members who will deliver on‑site and remote IT support, hardware maintenance, EHR assistance, and related help‑desk services under a time‑and‑materials contract valued up to $1.5 M. The effort runs from November 2026 through June 2028 (with a one‑year extension option) and includes strict reporting, security, and compliance requirements.
• Provide on‑site and remote client‑support technical services at six DSH facilities.
• Perform hardware/software configuration, troubleshooting, EHR support, and help‑desk ticket resolution.
• Meet mandatory reporting (weekly status, monthly invoices, budget burn reports) and security compliance (background checks, breach notifications, data encryption).