Permit Entitlement Blue Ribbon Task Force

The County of San Mateo is seeking a contractor to facilitate and lead a newly established ad hoc Permit Entitlement Blue Ribbon Task Force. The task force will conduct a comprehensive, evidence-based assessment of the County's Planning and Building Department and the permit entitlement process. The goal is to identify operational shortcomings, evaluate customer experience, and develop "S.M.A.R.T." goals paired with Lean Process Improvements to maximize operational efficiency, reduce permit issuance time, and revolutionize departmental service delivery. The contractor will guide the task force through five phases: task force formation and mobilization, information gathering and interviews, SWOT analysis and best practices research, S.M.A.R.T. goals and lean process improvements, and final reporting. The contractor will be responsible for facilitating and leading task force meetings, compiling and reviewing department materials, conducting key stakeholder interviews, and developing a final comprehensive report. Some key points to consider: • The task force will consist of 12 members, with at least 3 representing the Coastside area and 3 representing the Bayside area. • The contractor will be responsible for convening an initial task force meeting and facilitating all future meetings. • The contractor will conduct interviews with key stakeholders, including members of the San Mateo County Board of Supervisors, the County Executive, and representatives from external permitting departments. • The contractor will develop a customer feedback survey to understand the experience of applicants and identify areas for improvement. • The contractor will lead the task force in developing S.M.A.R.T. goals and lean process improvements to improve operational efficiency and customer experience.