Description
The National Institutes of Health is seeking a service agreement for preventative on-site maintenance of their Division-owned MaiTai multiphoton laser with DeepSee detector and chiller equipment. The agreement should include travel, parts, and labor for all maintenance and repairs made to the laser unit. The contract will be awarded to Newport Corporation/Spectra-Physics, the original equipment manufacturer, as their certified technicians are the only qualified personnel authorized to perform detailed servicing and repairs.
Key aspects of the agreement include:
• Parts: Replacement of components requiring replacement to achieve proper specs at no additional cost to the customer.
• Labor: Repair of the unit in case of decline in performance or failure, with all labor required fully covered under the plan.
• Travel: Coverage of time consumed by a Field Engineer traveling to and from the customer site for any work required, at no additional cost to the customer.
• Coordination of repairs and/or service with NICHD.