OVERFLOW & AFTER-HOURS CS CALL CENTER SUPPORT & MEMBER ENGAGMENT STRATEGIES

CalOptima Health is seeking proposals for overflow and after-hours call center services, as well as member and provider engagement strategies. The selected contractor will provide these services for a period of 3 years, with two optional 1-year extensions. The contractor will be responsible for delivering high-quality customer service, executing member and provider engagement strategies, and meeting specific service level standards. Key services include: • Providing overflow and after-hours call center support • Executing member and provider engagement strategies • Meeting specific service level standards • Providing language interpreter services • Conducting member satisfaction surveys • Maintaining accurate records and reports • Complying with all applicable laws and regulations The contractor will be expected to demonstrate experience and expertise in providing similar services, as well as the ability to meet the requirements outlined in the RFP.