Description
The Los Angeles County Department of Public Works is seeking a vendor to provide ongoing software maintenance and support for the SPOK system under a renewal contract. The scope includes corrective bug fixes, routine updates, user support, and ensuring system security and compliance throughout the contract term. Vendors must demonstrate experience with municipal‑level software support, possess qualified technical staff, and be able to respond to service requests within agreed service‑level agreements.
• Maintenance of existing SPOK software modules
• 24/7 help‑desk and on‑site support as needed
• Regular patches, upgrades, and security updates
• Documentation and training for county staff
• Compliance with County IT policies and standards
Attached files
The solicitation documents live at the source — open the bid source above to download them.