Information Technology

The City of Prairie du Chien is seeking a vendor to provide comprehensive managed information technology (IT) services to support City operations. The selected vendor will enter into a three-year agreement to maintain and enhance the City's IT infrastructure, systems, and cybersecurity posture. The vendor will be responsible for providing turnkey IT management and support, including helpdesk services, senior engineering support, and staffed remote helpdesk support. The vendor will also be responsible for ensuring connectivity to various City platforms, creating and maintaining accounts and organizational structure, and providing training to City staff on new or upgraded hardware, peripherals, or software. • Provide network systems administration, including design, configuration, management, monitoring, repair, and support • Provide maintenance on all servers and support on all backend infrastructure systems • Oversee backup and recovery processes as well as cybersecurity tools/protections for all workstations and servers • Maintain the image of all workstations, deployment of applications, and maintenance of antivirus software and Internet filtering on all City devices • Support and deploy City-owned devices, and peripheral hardware, including support of City police Toughbook devices • Facilitate repair with third-party vendors • Ensure connectivity to various City platforms for all departments • Create and maintain accounts and the organizational structure in City platforms such as Microsoft Active Directory and Microsoft Azure • Update email groups and accounts as necessary in M365 • Maintain and update device and peripheral hardware inventory which includes daily maintenance, asset tagging and tracking, replacement schedule, and warranty life cycles • Provide onsite and virtual end-user tech support for all City locations • Provide a staffed remote helpdesk support team to fill any gaps of technicians not being onsite or being available for urgent issues with a phone number for staff to call from 7 AM - 5 PM Mon - Friday • After hours support number for emergencies as well • Provide training to City staff on new or upgraded hardware, peripherals, or software • Assist City with developing Request for Proposal (RFP) to allow vendor proposals on technology-related items • Ensure connectivity and provide support with third-party vendors such as City cameras and recording server, VOIP/phone system, ISP • Assist with application and securing state and federal funding for hardware as needed • Assist the City with ensuring the IT infrastructure requirements and software purchases are inline with city objectives • Onsite services as needed • 24x7 server monitoring/patching/problem resolution • 24x7 NOC for server issue remediation and updating taking place after hours • Scheduled hardware & software upgrades • Emergency on call after hours for downed servers/systems • Fill the entire role of CTO/IT Director including budgeting, review of all IT functions, and work with vendors for price negotiation and purchasing • Provide all senior server work • Provide all senior network work • Provide efficiencies to the departments to make sure that work/tasks are done correctly • Make sure that the IT department is serving the needs of the city • Provide senior technicians as needed • Cyber Protection Services Provided • Provide Cyber Protection for all servers and workstations • 24x7 SOC monitoring all tools and remediating issues for all servers and workstations • EDR tool on all servers and workstations • MDR tool on all servers and workstations • Zero Trust tool on all servers and workstations • Cybertraining and Phishing Emails for staff with emails • Monthly online, automated, and tracked training • Monthly simulated phishing assessments to all staff • Licensing that MUST be included • MS Teams with Audio Conferencing • Office 365 G3 • Email and M365 backup • Email archiving with 7 year retention • MS Entra ID P1 • MS Enterprise Mobility + Security G5 • MS Azure Plan