Description
The Department of Veterans Affairs, San Francisco VA Medical Center (SFVAMC) is issuing a sole‑source award to Boston Scientific Corp. for comprehensive maintenance, repair, and software upgrade services on its Stimcor and Farastar cardiology systems. The contract covers preventive maintenance, emergency repairs, parts replacement, travel, loaner equipment, and 24‑hour technical support, with an operational uptime requirement of 94% during normal business hours. All work must comply with NFPA‑99, UL, VA, and CDRH standards, and detailed reporting (ESR) is required for each service event. The contractor must provide fully qualified field service engineers, maintain insurance coverage, and adhere to VA security and records‑management policies.
• Routine preventive maintenance per manufacturer recommendations, including cleaning, calibration, software diagnostics, and parts replacement.
• Emergency repair response within 4 hours by phone and on‑site within 2 business days; 24‑hour expert phone support.
• Parts, labor, travel, and loaner equipment provided at no additional charge; unlimited relocations per contract year.
• Service coverage: Monday‑Friday, 8 AM‑5 PM (federal holidays excluded); 24‑hour phone support.
• Detailed documentation required (Vendor Engineering Service Report, signatures, cost breakdown).
• Insurance minimums: $500,000 general liability and property damage; worker’s compensation as required.
• No access to VA PHI/PII; records management and federal record‑keeping obligations apply.
Attached files
Contact
Derrick Hill