EVO Warranty

The U.S. Army Criminal Investigation Laboratory (USACIL) requires maintenance and repair services for EVOFINDER instruments. The contractor will provide all necessary personnel, equipment, and supplies to perform the required services, including warranty repair, loaner scanner, and software updates. The contract will be for a period of one year with three option years. The contractor will be required to provide detailed service reports and maintain a quality control program. • The contractor will provide unlimited warranty repair service, including loaner scanner if required during repair. • The contractor will provide free software updates during the warranty period. • The contractor will provide detailed service reports per repair and services request within two weeks after the on-site visits and repairs. • The contractor will maintain a quality control program to ensure services are performed in accordance with the contract. • The contractor will provide all necessary trained and experienced technical personnel, tools, parts, travel, materials, and supplies to perform on-site maintenance and repair services.