Industry Day for FDA Contact Center Optimization

The U.S. Food and Drug Administration (FDA) is hosting an Industry Day for the Contact Center Optimization Project. The event will take place on February 23, 2026, and will include a preliminary agenda with check-in, welcome remarks, project overview, and general Q&A. The purpose of the Industry Day is for planning and information-gathering purposes only and does not constitute a solicitation or commitment by the Government. • The event will include a project overview and objectives. • There will be a general Q&A session with ground rules. • Vendors must identify themselves before asking questions. • The FDA will not answer questions on proprietary information or budget-sensitive information. • Responses provided during the Industry Day do not constitute official answers.