Description
The Joint Region Marianas requires a Wireless Devices and Phone Plan Services Blanket Purchase Agreement for use in and around their U.S Military Installations and their tenant Commands in Guam. The agreement will provide a flexible means of meeting and sustaining JRM’s need for fast, safe, secure, dependable, and stable telecommunications services and equipment. The vendor must provide an architecture and infrastructure that is capable of the highest standard of performance in the constantly evolving field of telecommunication.
Some key requirements include:
• Providing commercially available wireless and cellular telecommunications services, including related software, hardware, firmware, and equipment.
• Ensuring that all devices and services provided are compatible with Department of War (DoW) systems and meet the required standards.
• Offering cost-effective pricing for rugged and non-rugged protective cases for smart phones and other devices.
• Providing a comprehensive Customer Service Approach that incorporates recommendations for services, solutions for repair, replacement, or upgrade of Wireless Devices and Services (WDSs), and accommodating billing procedures.
• Providing consolidated and web-based summary reports with data elements for program and BPA Call levels.
• Monitoring charges on WDS usage to ensure that cost limitations on each BPA Call are enforced.
• Providing trend analysis and optimization recommendations based on new technologies, usage, and trends.