Description
The State of Michigan Department of Treasury seeks a Contractor Hosted COTS Unclaimed Property System that enables secure, efficient, and scalable end-to-end management of unclaimed property. The major objectives include end-to-end processing of unclaimed property, data integrity, security, and compliance, operational scalability and efficiency, seamless technical integration, reporting and analytics, long-term record retention and retrieval, high-quality customer service, disaster recovery and continuity, training, documentation, and support, and transition planning.
Some key features of the system include:
* Support for the full lifecycle of unclaimed property
* Online portals for holders to report unclaimed property and citizens to search for claim property
* Integration with key State systems such as SIGMA, CEPAS, FileNet, and LexisNexis
* Comprehensive management reports and standardized and ad-hoc reporting
* Ability to store all property and claim records in perpetuity
* Disaster recovery plan and business continuity planning
* Training, documentation, and support for administrators, end-users, and technical staff