Description
The National Institutes of Health (NIH) is seeking a service/maintenance agreement for the Discover 2.0 and Liberty Blue HT12/Razor microwave-assisted chemical synthesis systems. The agreement should include unlimited service visits, preventative maintenance visits, original equipment manufacturer parts and accessories, and original equipment manufacturer (OEM) factory-trained service engineers. The systems are used for small-scale organic and medicinal chemistry synthesis and are essential for the continuity and standardization of NCATS research.
• The service agreement should cover two systems: Discover 2.0 (SN#N3308) and Liberty Blue HT12/Razor (LB2403; HA1128; DA3755; RZ1025; Laptop (ST:523QRG3)).
• The agreement should include one preventative maintenance visit per year.
• The contractor should provide 24-hour telephone troubleshooting support and fast response time.
• Travel, labor, and parts should be included in the cost of the agreement.
• All maintenance work should be completed by a CEM factory-trained engineer.