Post-warranty Preventive Maintenance and Repair Services Cytek Aurora Flow Cytometer System

The Food and Drug Administration (FDA) is seeking a contractor to provide post-warranty preventive maintenance and repair services for a Cytek Aurora Flow Cytometer System. The contract will be for a base year with four option years. The contractor will be required to provide one scheduled on-site planned preventive maintenance visit per year, unlimited on-site corrective maintenance/repairs, and technical support. The contractor must also provide OEM-certified replacement parts and follow OEM specifications, manuals, and service bulletins. The FDA is looking for a contractor with experience in providing similar services for the same or similar equipment. • The contractor must have the technical understanding, skill, resources, and training to make all repairs and provide preventative maintenance and repair services. • The contractor must provide sufficient technical information to demonstrate that the offered services meet or exceed the technical requirements. • The contractor must provide a written approach to satisfy all of the requirements. • The contractor must provide details of the items covered under the service contract, any differing levels of the plan that are available, and the levels of service response that are available.