Workforce Financial Aid Services

The Houston-Galveston Area Council of Governments is seeking a qualified contractor to provide financial services to support the Workforce Solutions system. The contractor will be responsible for managing vendor billing and payments, supporting financial aid policies and reporting requirements, and ensuring compliance with applicable laws and regulations. The scope of work includes payment processing, financial transactions, agreement management, and provider management. The contractor will work closely with Career Services providers, vendors, and Gulf Coast Workforce Board staff to ensure strong fiscal stewardship, transparent reporting, and efficient service delivery. Key responsibilities include: • Managing all financial aid transactions associated with Workforce Solutions Career Services programs • Ensuring compliance with applicable federal, state, and local laws and regulations • Maintaining integrated working relationships with system partners to support seamless service delivery and timely payments • Supporting customer-level tracking of financial aid usage to ensure individuals do not exceed categorical or annual limits • Coordinating the distribution and reconciliation of cash substitutes, such as transportation cards or other customer supports The contractor will be expected to provide high-quality services, ensure compliance with all applicable laws and regulations, and maintain a high level of customer satisfaction. Some key points to consider: • The contract term is for one year, with the option to renew for up to three additional years • The contract amount is estimated to be $25,000,000 • The contractor will be required to comply with all applicable laws and regulations, including the Buy American Act and the Davis-Bacon Act • The contractor will be required to maintain a high level of customer satisfaction and ensure compliance with all applicable laws and regulations