Description
The City of Wilmington is seeking a cloud‑hosted community‑engagement software platform to serve as a centralized hub for public outreach, data collection, analysis, and reporting across multiple departments. The solution must be WCAG 2.1 AA compliant, support multilingual content (including Spanish), integrate with existing municipal systems (Granicus OpenCities, GovDelivery, ESRI ArcGIS, Microsoft Entra ID for SSO), and provide robust survey, idea‑board, event‑management, and analytics capabilities. The City expects a phased implementation with a 12‑week go‑live window after contract award and requires detailed project‑management documentation, training, and support plans.
• Core functional areas: public portal, surveys/polls, interactive maps, virtual workshops, real‑time dashboards, and exportable reports.
• Technical requirements: SaaS delivery, data residency within the contiguous U.S., ISO 27001/SOC 2 certifications, end‑to‑end encryption, MFA, RESTful APIs, and GIS integration.
• Procurement timeline: RFP posted 27 Oct 2025, pre‑proposal teleconference 5 Nov 2025 (non‑mandatory), questions due 19 Nov 2025, final submission deadline 19 Dec 2025 3 PM, evaluation through mid‑Jan 2026, with a 12‑week implementation target post‑award.