NOI - Service and Maintenance of Flow Cytometers

The National Institute on Environmental Health and Safety (NIEHS) is seeking a contractor to provide service and maintenance for their flow cytometer instruments. The contractor will be required to provide comprehensive maintenance and repair services, including preventive maintenance, on-demand repair services, and priority technical support. The contract will be for a period of 12 months, with an option to extend for another 12 months. The key requirements include the use of OEM-certified and factory-trained field service engineers, genuine OEM-manufactured parts, and coverage of all costs for repairs. • The contract is for the maintenance of flow cytometers, including a Fortressa, a High Throughput Sampler, and two S6 instruments. • The contractor must provide priority technical support, including direct telephone access to an OEM-trained engineer. • All repair services must be warranted for a minimum of 6 months, and replacement parts must have a minimum 12-month warranty. • The contractor must maintain an adequate supply of parts or obtain any required part within 48 hours of a service technician's assessment. • The contract must cover all costs for repairs, including all parts, labor, and travel.