Description
The Department of Veterans Affairs (VA) National Teleradiology Program (NTP) is seeking capability statements for the provision of software licensing, maintenance, and support services for the NTP Rhapsody Corepoint system. The system is a modular platform that enables healthcare organizations to efficiently exchange and integrate clinical data across disparate systems. The contractor will be responsible for providing level 1 and level 2 technical support, preventive maintenance, and ongoing monitoring of system health. The contractor will also be required to provide professional service hours for configuration of both Pre-Production and Production environments for changes needed to allow for additional Telemammography, Federal Electronic Health Record (FEHR) go-lives, and HL7 version upgrades happening VA-wide.
Some key features of the system include:
• Rhapsody Corepoint licenses and support for the Production and Pre-Production environments
• Software updates and patches for security vulnerability remediations
• Ongoing HL7 support for link/message troubleshooting/resolution, configuration support for HL7 version changes, and site-specific mapping for NTP configuration
• Compliance with Section 508 standards for accessibility
• Compliance with VA Technical Reference Model (VA TRM) and VA Critical Security Controls
• Support for IPv6-Only based on the memo issued by the Office of Management and Budget (OMB)
The contractor will be required to provide a monthly downtime report, an online web portal for tracking work orders, and an online 24x7 proactive monitoring tool to identify issues with critical system processes.