IDOC - Livescan Maintenance Services SSSP

The Illinois Department of Corrections (IDOC) is issuing a small‑purchase, sole‑source solicitation for statewide maintenance, support, and software updates of its LiveScan biometric fingerprinting system. The contract covers technical support (both remote and on‑site), annual software maintenance, and hardware repair/replacement on a “as‑needed” basis for 36 correctional facilities. Vendor must respond within an hour of notification, begin service within two hours, and meet strict data‑incident reporting (within 24 hours) and security requirements (NIST 800‑53 baseline, data‑center within the contiguous United States, no AI use without written approval). The contract includes a minimum annual maintenance fee of $64,620 and a term of one year, extendable up to ten years total. • Provide 24/7 technical support and software updates for LiveScan fingerprint systems across 36 IDOC sites. • Must meet rapid response times (acknowledge <1 hr, start work <2 hrs) and stringent Illinois data‑security and incident‑response standards. • Minimum annual fee $64,620; hardware repairs billed separately; contract term 1 yr (extendable to 10 yr).