BCL-G101-BLI63586-Illumina Silver Support Plan-Micro

The Bureau of Clinical Laboratories is seeking a full‑service “Silver Support Plan” for Illumina sequencing instruments. The contract covers parts, labor, travel, reagent replacement on hardware failures, on‑site applications support, remote monitoring, software updates, and discounted advanced training. Three separate instrument models are listed (MiSeq, NextSeq 550Dx) each with a 12‑month term and advance invoicing. Shipping must be included, no alternates or substitutions are allowed, and the order must ship within 10 business days of award. The State emphasizes timely delivery to avoid disruption of laboratory testing. • Provide comprehensive maintenance and support for designated Illumina instruments (MiSeq and NextSeq 550Dx). • Include parts, labor, travel, reagent replacement, remote/onsite technical support, software/hardware updates, and training discounts. • Deliver the service within 10 business days of PO award, with all items shipped to the laboratory location; contract term is 12 months, invoiced in‑full in advance.