Description
The Department of Environmental Protection (DEP), Bureau of Laboratories is seeking a four-year service agreement for a Shimadzu LC/MS instrument used to conduct comprehensive analysis of Perfluoroalkyl and Polyfluoroalkyl Substances (PFAS). The contract will be awarded to the vendor that can meet all requirements as identified in the solicitation. The bidder must supply a price for all items, and award will be made based on the lowest grand total price. The service agreement includes 72-hour response time for onsite service, troubleshooting phone support, OEM parts, labor, and travel, among other requirements.
• 72-hour response time for onsite service
• Troubleshooting phone support included at no cost
• OEM Parts, labor, and travel included during coverage
• Turbo and Rotary pump coverage in event of failure
• Onsite Technical Support when needed
• One PPM (full maintenance service) per year
• Firmware and ROM updates as necessary for optimal instrument performance
• Minor software updates necessary for continued operation of instrument
• Shimadzu software troubleshooting
• Factory trained and certified Service Engineers and Technical Scientists
• Certificates of training must be made available if requested
• Training on hardware and software
• Access to technical bulletins and documentation