Description
The Defense Health Agency (DHA) is seeking proposals for a Commercial Solution Opening (CSO) to support the development and procurement of solutions for Customer Care Prototyping. The goal of this CSO is to enable the Government's product teams, customers, and/or end users to rapidly react to stimuli in a flexible way and to continually evolve customer-facing product support capabilities. The CSO will utilize a "design/build" approach, with multiple awards anticipated. Proposals should address areas such as proactive service management, customer experience, and emerging neural technologies. The Government is looking for solutions that can reduce delays, expenses, and dependency on human touch, while improving customer sentiment and allowing customer care insights to inform product design decisions.
Some key areas of interest include:
• Proactive, multi-discipline service management
• Using design principles to embed the customer experience into every phase of a product lifecycle
• Utilizing insight-driven approaches to improve products and their support
• Emerging neural technologies
• Customer Care "Operating Systems"
• Adopting/adapting RevOps in a non-revenue organization
• Go-to-market approaches with comprehensive, full-lifecycle planning
• Precision Individualization for Customer Empathy
• Bespoke Customer Segmentation
• Maximizing User Self-Service
Attached files
Contact
Gabriela Hurte