Description
The Defense Health Agency (DHA) is soliciting qualified contractors to provide full‑service maintenance, repair, and preventive‑maintenance support for three Dornier Genesis medical imaging systems located at the Naval Medical Center San Diego. The contract is a one‑year base period with three optional one‑year extensions, requiring rapid response times, detailed field service reporting, and comprehensive cybersecurity compliance.
• Perform preventive maintenance (≥ 4×/yr) and corrective repairs with a ≤ 2‑hour response and ≤ 2‑day on‑site support.
• Supply all labor, parts, transportation, and equipment; provide OEM‑approved parts only.
• Submit electronic Field Service Reports within 72 hours of service completion and a Quality‑Control Plan within 30 days of task‑order award.
• Maintain ≥ 95 % equipment uptime, adhere to strict security (Secret clearance, CAC) and cybersecurity standards (CMMC, NIST 800‑171, DFARS 252.204‑7012).
• Provide 24 × 7 telephone consulting, quarterly vulnerability‑scan reports, and Nessus scans within 10 days of request.