NATO Request for Information: Commercial Local CIS Support

The NATO Communications and Information Agency (NCIA) is seeking information from industry partners to support the provision of local on-site support for CIS services up to Level 2 support activities across various sites. The agency is looking for a scalable support capability from a third party to support mainly all localized Static CIS services delivered to NCISG, strengthening existing NCI Agency on-site CIS support units (CSUs) capacities, and providing "as-a-service" the full support capacities to mainly DCMs where there is no co-located NCI Agency CSU. Some key aspects of the job include: • Providing on-site technical support and maintenance for CIS services • Strengthening existing CSUs' capacities or being a substitute for a CSU • Delivering up to 24/7 support as required by the scope of work to ensure continuous service availability • Aligning with ITIL best practices • Providing support for six technical areas: Technical Coordination, Digital Workplace Services, Application Management, Infrastructures Services, Cyber Security Services, and Logistical Services • Ensuring security and compliance with NATO security policies and procedures • Providing reporting and metrics on key performance indicators (KPIs)